Q Alcohol - Does Living Nature use alcohol in their products?

A We do not use what is commonly called ‘alcohol’ in any of our formulations. Isopropanol, butanol, ethanol, glycerol, methanol are examples of the alcohols which are used extensively in cosmetics, cleansers, aftershaves, bubble baths, shaving creams and mouth washes. These solvents strip the natural oils which protect our skin, causing drying out of the skin and can lead to skin problems and skin imbalance.

Alcohol - I noticed on your label you use an ingredient named Cetearyl alcohol, how is this not a damaging alcohol?

The reference to “alcohol” on our labels refers to the cetearyl wheat straw glycosides and cetearyl alcohol, and this is different to the harmful alcohols mentioned above.

Cetaryl alcohol is made from vegetable oil and joined to the wheat glycoside from the wheat straw, to make a very gentle and nourishing binder for the water and oil parts of our formulations. The wheat straw glycoside and cetearyl alcohol is extracted after seed heads have been removed from the wheat stalks.

We also love that it includes the pentose sugars essential for transporting active ingredients into our cells. It is a waxy substance resembling our own human sebum (oil on the skin), absorbs readily and is extremely nourishing and protecting on the skin, leaving that soft, smooth feeling (naturally).

Another important fact is it contains NO gluten and is grown locally in New Zealand and is GE free. It has no known toxicity.

Allergic Response – What is the likelihood of me having an allergic reaction to your products?

Living Nature products do not contain synthetic ingredients or fragrances. Our fragrances are derived only from natural essential oil components. The percentage of these components within each product is extremely small. We do, however, list any potential allergens on our packaging to assist customers who may have a particular sensitivity.

All plants (including fruit and vegetables) and their extractions are made up of natural organic compounds.

Flower and plant derived essential oil extractions, such as those used to fragrance Living Nature, are extremely concentrated, and their chemical components are therefore presented in high concentrations too. As with all ingredients that we apply to our skin, or take internally, high concentrations may cause an irritation to some people. Fortunately this irritation is only experienced by a very small percentage of the population.

We advises patch testing of all products prior to use. This should be carried out in the following manner:

- Apply product to the inner arm area for 24 hours (morning and evening)
- If the area is clear, then apply a small amount of product to under the chin area for 24 hours (morning and evening)

If this area is clear, then commence normal product usage, introducing one product at a time in the same way.

Aluminium - I have heard concerns regarding Aluminium in Talc - is this an issue with your products?

Living Nature is committed to bringing our customers the most natural, pure and safe products on the market. Due to the naturally occurring components of our products however, it is impossible to entirely avoid certain residues in natural mineral ingredients that are found in all water sources and food on a daily basis.

This is the case with aluminium which can occur as a trace residue in talc. Cosmetic products are intended solely for topical application and formulated with large non-absorbing molecules to ‘sit’ on-top of the skin, thereby creating the visible make-up layer on the skin while performing a dual function of skin protection. The ingestion of aluminium into the body has been the primary question for health conscious individuals who are concerned with its potential effects.

Aluminium and other naturally occurring environmental minerals are extremely difficult to avoid on a day to day basis. Aluminium comprises about 8% of the Earth’s surface. Testing indicates that food is the major intake source of aluminium, followed by drinking water. Various controlled studies have shown that aluminium absorption from the diet has been estimated to be 0.1 to 0.3% based on daily aluminium intake and urinary elimination*.

Where there have been medical problems appearing to be associated with aluminium, these are related to long term extreme inhalation of the aluminium dust. However a review of published literature and studies on the pulmonary toxicity of aluminium carried out in the USA concluded that aluminium, aluminium oxide and aluminium hydroxide do not cause pulmonary effects-; the lesions reported by some authors would result from the presence of other substances*.

The amount of aluminium present in a single ingredient within an entire makeup formulation, is in an absolute minute quantity (trace amount). The amount that is actually applied to the skin, coupled with the skin’s bioavailability, namely the fraction that is actually taken up into the blood stream, would be infinitesimal.

Daily intake of food and water is responsible for the primary uptake source of aluminium for individuals and definitely not topical application. We are committed to the safest possible approach with all natural ingredients and therefore do everything in our power to absolutely minimise any health risks. There is no deliberate inclusion / addition of any known or suspected risk ingredient and all of our cosmetic powder products are in a bound form to prevent inhalation. We can also provide the added reassurance of independent safety ratings across our mineral cosmetic range, demonstrated on the EWG’s Skin Deep database.

* Ref: PMC: US National Library of Medicine: National Institute of Health Journal: J Toxicol Environ Health B Crit Rev. 2007; 10 (Suppl 1): 1-269. (Published paper).

Animal Friendly - If you don’t test your products on animals how do you test them?

Not only do we NOT agree with the ethical side of animal testing, we believe the science is also flawed as the DNA and make-up of animal skin is completely different to that of humans. So how do we test our products? - on ourselves of course! We’re not joking here; before scientific analyses are carried out, we first skin test on our wonderful willing team of staff! All formulations are sent to a registered external assessment company, where they fully assessed for safety prior to release. After this process, selected formulations are sent to Italy, to Abich Laboratories (the world’s leading skin care research laboratory) to test for skin efficacy. In other words, to ensure our products will do what they claim and ensure maximum skin benefits. All these tests are carried out on actual human skin cells, which can now be grown in a laboratory. Many of our individual ingredients have already been tested both in-vivo and/or in-vitro by our suppliers, to prove skin benefits. All Living Nature formulations contain only ingredients that are certified natural by the BDIH (a German certification body of natural products).

Animal Friendly - Why is it important to avoid animal products?

When you think about it, putting ingredients like collagen (from dead animals) onto your skin it can no way create the production of collagen in our skin tissue. The only way collagen can have an effect is by being injected under the epidermal layer. It then gradually breaks down over 6 months to a year and is removed through lymphatic system. Petrochemically derived mineral oils and synthetically made mineral oils asphyxiate the skin, blocking pores and preventing it from breathing. They are often used because they are cheap and create a nice silky feeling on the skin – initial impression is they are working wonders, no such luck!

Anti-Ageing - Does Living Nature offer any anti-ageing products?

It is obvious that as we get older our skin will not be as smooth, wrinkle-free, toned or tight as it was when we were young. Poor lifestyle choices such as smoking, lack of sleep, stress, sun exposure and poor diet certainly impact the appearance and health of our skin. Genetics and the natural ageing process – or rite of passage, that we all journey through clearly also has an effect on our skin. The most significant signs of these are wrinkles, spider veins, broken capillaries, hyper-pigmentation (brown spots) or leathery skin.

So when you ask us for an anti-ageing product, we say we don’t have one. No product can stop the ageing process. Modern society is unduly focused on trying to remain young and attain the ever youthful appearance, when in fact we need to spend more time and energy investing in attain an ever youthful attitude! So there is no turning back the clock, but you can certainly take steps to reduce the effect of ageing on your skin. The best way to treat ageing skin is to make healthy lifestyle choices. If this sounds simple, that’s because it is.

Firstly accepting the maturing of skin, and soul, instead of fighting it can certainly help our overall self-image and confidence. Drinking more water and taking on the Daily Body Massage as part of our Living Nature daily skin ritual is a great start. Be sure you have lots of essential fatty acids, adding a dessertspoon of flaxseed oil to smoothies or salad and vegetable dressing is a good internal lubricator! Excessive sun exposure means UV rays cause direct damage to both the surface of the skin and also the underlying support layers. Taking sensible sun care measures is certainly a priority. Smoking is a shocker for the skin. It is one of the most damaging things you can ever do. So don’t do it, don’t start and if you do it – stop! Eat well, indulge in all sorts of fruits and vegetables as these contain high amounts of antioxidant nutrients which are essential for healthy skin. The growing number of research also wholeheartedly supports that you should also only ever choose natural products, not only in your skincare but in every aspect of living – in your home, clothes, and food.

Anti-Ageing - What products do you recommend for mature skin? And are there any specific products in the Living Nature range that help minimise the appearance of wrinkles?

Good skin care is essential at any age. Keep it simple and find a routine that suits your skin. We have created a wonderful nourishing range for mature skin. This deeply penetrating range will care for your skin by transporting hydrating Harakeke, anti-oxidising Totora and moisturising Manuka, to your skin and cells to ensure it feels smooth, soft and nourished on a daily basis. We have also created a number of unique products to retain and restore the delicate skin around the eyes, lips and neck – often the first visible signs of ageing. Our Radiance Night Oil blends the wonders of Rosehip oil with herbs, 7 skin beneficial oils and anti-oxidants to truly indulge skin as you sleep. Using products like Rosehip around the eye at night provides all the necessary nutrients and helps it stay soft and supple. Rosehip is a plant oil. The more you massage fine oils into the skin, the more nutrients it has to stay supported and firm with fewer wrinkles.

In the day time we have a specialist eye product - our Firming Eye Cream plus we also recommend Firming Flax Serum which includes high quantities of moisture carrying Harakeke to help support the skin tissue preventing bagginess and wrinkles. The Firming Flax Serum is recommended for daily use on the face and neck to help prevent the onset of wrinkles.

'Best Before' Date - What is the shelf life and how do I read the date?

Living Nature products contain only natural ingredients, fragrances and preservatives, so they have a shorter shelf life than products containing synthetic preservatives.

· All Living Nature products clearly display either the Best Before date OR the number of months a product can be used after open (indicated by the open jar symbol).

  • The 'Open Jar' symbol applies to most cosmetics
  • Most skin, body and hair care products have a life span of 2 years
  • Most balms have a life span of 4 years

May 15 110312

Best Before date format (usually found under the bar code)

= The product is ‘Best Before’ May 2015

= The ‘Batch Number’ is 110312

While our products are naturally preserved, they are well preserved. A Best Before date is different to “expiry, ie they may still be suitable for use provided they have been stored correctly. Our products demonstrate that when nature finds its balance it can maintain this balance for a very long time.

Carmine – Why do some of your lipsticks contain Carmine?

Most of the Living Nature lipsticks do not contain Carmine, offering our vegetarian customers a good selection to choose from. These include Dusk; Morning Sun; Sandstone & Warm Wood.

Some customers love their red ‘lippy’ and carmine is the only natural and safe ingredient available that offers a good red colour. It is commonly used in the cosmetic and food industry, is BDIH approved, and offers a safer alternative to the synthetic red colours which are derived from coal tar (and banned in some countries).

Living Nature is committed to bringing their customers the most natural, safe and effective products and continually pursuing alternative natural plant based options that conform to our natural standards. If you hear of an effective natural plant based alternative before we do, let us know.

Carmine is completely natural and accepted for use by ‘Choose Cruelty Free’. It is important to note that all Living Nature lipsticks, including the ones containing Carmine, have been safety tested by an independent overseas certifying body (STR in England) and complies with the EU Cosmetics Directive specification for foodstuffs (65/469/EEC).

Choosing the right Living Nature products - If I have sensitive skin, how can I be sure your products won’t have any adverse affects?

We always advise you to carry out patch testing prior to use of any new products. The way to do this, is to apply a small amount on your inner arm (close to the elbow). You can cover this with a dry plaster to keep it in place. Apply the product twice a day for 2 - 3 days. If no reaction is present, we then recommend applying a small amount behind the ear (or under the chin) in the same way for approximately 2-3 days, prior to introducing it onto your face.

Comedogenic – I suffer with black-heads and oily skin and want to know if your products are non-comedogenic?

Living Nature products are produced from natural and plant derived ingredients. These ingredients have a very fine molecular structure, which enables excellent product penetration into the skin and do not clog the pores, resulting in blockages and eventually black-heads. Synthetic and petroleum derived ingredients are often the cause of these blockages. Using both the Living Nature Cleansing Clay Peel and the Deep Cleansing Mask, 2 – 3 times per week would be excellent to assist your condition by removing dead skin cells and helping to keep your skin clean, fresh and ‘black-head’ free.

Cosmetic manufacture – I believe some of your cosmetics are made in Thailand, why is this and does it not compromise the quality?

Living Nature sets extremely high standards for its entire range of natural skincare and cosmetics, both in terms of ingredients and manufacture. Every ingredient used throughout the range has to meet and comply with stringent standards, which have been put in place by Living Nature to ensure our natural standards are not compromised. Every ingredient supplier has to complete and sign a detailed declaration of purity together with supplying supporting documentation to prove their claims. Once all this documentation is received by Living Nature, we carry out additional research to ensure not only the purity of each ingredient, but also the efficacy and safety.

In addition to the above, every formulation is sent for independent safety testing, once again, to ensure our commitment to customers safety is in no way compromised. Living Nature exceed the high BDIH standards which we adhere to. BDIH carry out internal audits on all our ingredients annually. In terms of our BDIH certification, every ingredient has to be tracked to ‘source’ while meeting all the relevant environmental and natural standards.

Living Nature was unable to find a company which could meet our strict high standards within New Zealand to produce our ‘dry’ cosmetic bulk formulations, following the death of our previous formulator. Cosmetic manufacture, particularly natural cosmetics, is particularly specialised and does require specialised processes, which Living Nature is not geared to carry out on-site in Kerikeri. While the blending of the cosmetic bulk formulations are now carried out in Thailand, this does not compromise any of the stringent quality standards that have been put in place by Living Nature. In fact, this was one of the few companies which could produce the bulk to our stringent standards. All our cosmetics carry the BDIH certification, and are still subject to audit by the BDIH.

The ‘bulk’ lipstick formulations are delivered to our factory in Kerikeri, where they are manually poured into individual moulds and hand finished. All our ‘liquid’ cosmetics are manufactured by Living Nature in Kerikeri. Our final ‘dry’ product is in no way compromised by the fact that the bulk ingredients are produced off-shore.

Diabetes – What effect would the honey in your products have on people who suffer from sugar intolerances and diabetes?

Dr Molan at the Waikato Institute of Technology in New Zealand carried out tests on blood sugar levels. He applied 3 honey dressings per day and found it had no affect on the blood sugar levels.

Foundation colour variation - Why does my new Living Nature foundation look different in the bottle to my old one, when they're the same shade?

Living Nature liquid mineral foundations are created from certified natural pigments and other ingredients, and are subject to minute natural variations in the components. Occasionally this means the liquid product can appear slightly different in colour to previous batches, however each batch is meticulously colour matched to ensure it is within specification for the required shade – these checks are done to match the dried appearance of the product, as this is how foundations are worn. Due to microscopic amounts of evaporation the appearance of the product in the bottle can also alter slightly over time and usage, so it is not unusual for a new bottle to look slightly different to the remnants of an older one. This is normal and does not indicate a colour-matching discrepancy for the shade.

Gluten - Do Living Nature products contain gluten?

No - Living Nature products are all gluten-free.

Lactose - Why do you use Lactose derived ingredients in your product?

We use a milk derived enzyme ingredient in many of our products due to the excellent product and skin benefits. The current alternative, in terms of its function in the product, is synthetic and potentially harmful to humans - an option we would not even consider.

We are committed to ongoing research into natural and sustainable plant sources and alternatives, offering our customers the most natural, safe and effective products. (See ‘Vegan’ for vegan friendly products).

Manuka Oil & Honey Antiseptic Gel - What has happened to this product?

This fantastic product was repackaged as Rescue Gel a couple of years ago, however the name has once again changed to Manuka Honey Gel to better reflect its amazing properties. It is still available in a handy 10ml purse size (great for spots), and in a 50ml size for the bathroom cupboard or first aid kit. Some small formulation changes have also taken place to further enhance its unique natural skin healing properties.

The antimicrobial properties of Manuka Oil and Manuka Honey have been widely researched and proven to be effective in maintaining skin health.

Men's Skincare - How is men’s skin different to women’s?

Men have an advantage when it comes to skin – and it’s testosterone that makes the difference! Men’s skin is about 18-20% thicker than women’s and it is often oilier and tougher too, with more collagen and elastin support. Regular shaving provides a natural exfoliation removing dead skin cells, which can help to keep men’s skin looking fresh and vibrant. Men therefore, do not require the same level of nourishment and feeding, as well as the fact that most men prefer a lighter product.

Mica - Why do you use this in your products?

Mica is used in the Living Nature mineral make-up formulations to offer their amazing light reflecting properties, including giving the make-up sparkle and shine.

Living Nature is committed to partner only with suppliers that can guarantee ethical sourcing that ensures no child or undeclared labour is employed. Our suppliers regularly conduct strict audits, by internationally accredited auditing firms to verify only ethical mining extraction practices are used.

Microbeads - I've seen these are in your exfoliant; don't they damage our waterways and marine life?

The microbeads in our Skin Revive Exfoliant are Jojoba and Candelilla wax beads that are eco-friendly, guaranteed free from polyethylene and other microplastics, so they are bio-degradable and harmless to ocean life.

Living Nature is committed to global ecology and to safe skincare for people and our planet. Our certified natural microbeads are non-irritating, smooth microspheres and do not have any abrasive edges that can scratch and damage skin.

Natural Ingredients - Vegans

Natural Ingredients - How can I be sure I'm buying a natural brand?

To be sure you are getting truly natural skincare, healthcare products, food supplements and personal-hygiene products you should look for the mark of a natural certification such as BDIH, the Association of German Industries and Trading Firms. BDIH only certify 'safe' and 'green' products and do not allow any of the unsafe synthetic ingredients now commonly found in many personal care products.

Natural Ingredients - There are many brands claiming to be natural, just how natural is Living Nature?

Living Nature skincare contains only natural ingredients, preservatives and fragrances, and is certified to the world's highest natural standards by BDIH Germany.

Cosmetic ingredients are virtually unregulated and while many products claim to be ‘natural’, the absence of any regulating body means that there are different levels of natural available in the market. In fact many "natural skincare" products available in the market contain only small amounts of natural extracts added to a chemical or synthetic base.

Unfortunately, when these extracts are suspended in a chemical synthetic base, any real enzyme activity the plant extract might have had is totally lost. The problem is compounded when we consider that we are exposing ourselves to potentially harmful ingredients in the form of synthetic bases.

Other ranges may produce a high-quality product with high levels of natural ingredients but still contain some ingredients that you may want to avoid.

Living Nature is considered one of the world’s leading 'Ethically Natural' skincare brands. Living Nature products contain no artificial chemicals or synthetic preservatives, blending science and nature together to create a natural, highly potent, botanical product.

Natural Ingredients - What are the unique plant ingredients in your skincare products?

There are over 80 plant ingredients crafted in our formulations, making naturally occurring nutrients, vitamins, amino acids, minerals, anti-oxidants available to your skin, but the key ingredients – our ‘hero ingredients’ are: Harakeke for its skin soothing and hydrating properties and it’s our natural alternative to petrochemically derived carrier gels; Kumerahou our natural surfactant to cleanse and purify; Manuka Honey our extraordinary moisturizing, nourishing, healing, rejuvenating, protecting humectant; Manuka Oil for its antibacterial, anti-fungal and anti-inflammatory properties; Halloysite Clay for its remarkable ability to absorb toxins and impurities from the skin; Totarol for its anti-oxidant activity; and Kelp for its rich nourishing nutrients.

Natural Ingredients - What makes Living Nature’s ingredients so unique?

New Zealand was once part of the ancient southern landmass, Gondwanaland, and has been geographically isolated for more than 80 million years, in which time a unique flora evolved. Over 80% of New Zealand’s plants are found nowhere else in the world. It is these rare plants that form the basis of the Living Nature skincare, body care and cosmetic collections. Living Nature utilise these unique plant nutrients in our products to provide these benefits directly to your skin.

Natural Ingredients - Why does Living Nature believe it is so important to only use natural ingredients?

The human body has developed over hundreds of thousands of years in tune with nature and the environment - plants in particular have been a major source of nutrients and vitamins. Our bodies have evolved systems to extract these nutrients from plant material and utilise them to nourish and grow our bodies and maintain our health and wellbeing. Over the last 150 years there have been thousands of man-made synthetic ingredients developed to imitate, change and control nature or natural processes; many of which the effects have not been thoroughly evaluated over time. These synthetic substances are now the subject of extensive research world-wide and there is growing concern and evidence that they may not be so good for our health. We are convinced that better understanding of these chemicals and the potential threats to our health, will lead to more and more people around the world, choosing a more natural lifestyle.

Nut Oils - Do Living Nature lipsticks contain nut oils?

No - Living Nature lipsticks do not contain any nut oils.

Organic Certification - Does Living Nature use organic ingredients?

The Living Nature range is derived from nature and where possible we use organic ingredients in our products. As many of our ingredients are wild harvested, they cannot, at this stage, be certified organic. Wild harvesting is however a process the certifying bodies are now recognising, which may result in a form of certification in the future.

We do take every possible step to ensure our products are as safe and natural as we claim. We have a supplier policy in place to ensure our suppliers test the ingredients supplied to us and conform to the same high standards as Living Nature, i.e. GE free, no animal testing, no herbicide or pesticide residues, sustainable plant resources with no environmental impact, committed to recycling, and where possible, certified organic.

Many ranges claim they have ‘organic’ ingredients, but use these in combination with synthetic preservative. Certified natural ranges only have to include 70% organic ingredients in their products to achieve certification, leaving the remaining 30% to be constituted however the manufacturer chooses. We believe an all-natural product is better for you than a product containing a combination of synthetic ingredients together with some organic ingredients.

Living Nature is proud to offer one of the most natural skincare and cosmetic ranges in the world and will continue to develop our organic policy and subsequent product offering over time.

Packaging - Is Living Nature’s packaging environmentally friendly and recyclable?

Living Nature's packaging is 100% recyclable.

Card for our cartons is sourced from renewable forests and contains no toxins or chlorine bleach.

Our packaging also contains a natural ingredient, 15% Calcium carbonate (chalk) that when combined with polypropylene reduces energy and plastic used in manufacture. The opaque finish that this provides assists in reducing the exposure of our products to light also.

As Living Nature's packaging is made of the same material (caps and bottles) it can be recycled without disassembly.

Packaging - Why are some of your products dispensed upside down?

The natural ingredients in our products, and the lack of synthetic preservatives such as parabens, has meant we have had to take extra precautions to protect our products from exposure to the air. Our solution was a positively charged dispensing system (cap on the bottom of the product) which limits the amount of air that the product is exposed to, eliminates the need for complex pumps that can't be recycled, and ensures that the last drops of product are easily available to our customers.

Parabens - I have heard Living Nature does not use Parabens, why is this?

Synthetic preservatives and synthetic parabens are something that Living Nature chooses not to use in our products. Parabens are the subject of extensive research world-wide and there is growing concern and evidence that they may be ‘endocrine disrupting chemicals’.

Living Nature chooses to remain paraben free, preferring the safety of our natural based preservative system. We have highlighted a few independent research bodies on our website that are worth a read, or alternatively we suggest you conduct your own research on the web by ‘Googling’ ‘endocrine disrupting chemicals’ or Parabens. We are convinced that better understanding of these chemicals and the potential threats to our health, will lead to more and more people around the world choosing a more natural lifestyle.

Parabens - If you don’t use parabens in your products, how do you preserve them?

Living Nature uses a world-first natural preservative system. This synergy of milk derived enzymes together with potent and unique medicinal native New Zealand plants extracts, offer strong antioxidant, bactericide and fungicide properties. Living Nature products are formulated to be free of synthetic chemicals or preservatives. Our products are manufactured to the BDIH compliance standard, which is a Germany certification body of natural skin care companies.

Palm Oil – Do your products contain it?

A number of our products do contain Palm Oil ingredients / derivatives sourced from a supplier who is a member of the Roundtable on Sustainable Palm Oil. The RSPO is committed to sustainable practices and supports the initiative by the World Wildlife Fund for Nature and champions the cause of ecologically sound cultivation for Palm. To add to the rigour of our processes, our BDIH Certification also requires strict standards in terms of the integrity and authenticity of our ingredient sourcing. To ensure purity of our ingredients, all suppliers are required to submit a Certificate of Analysis (COA) with every batch of ingredients supplied.

Producing and manufacturing ethically natural products is a continual challenge especially in regards to sourcing natural ingredients that are both sustainable and certified natural, as well as producing a superior product that is safe as well as offering great skin efficacy. While we source our Palm Oil from a reputable source, and one that carries the highest standards of sustainability and ecological practices, Living Nature is also committed to considering natural plant alternatives to Palm Oil. This challenge is compounded by sustainability issues inherent with many of the Palm Oil alternatives. In the meantime we are advocates for sustainable Palm Oil / derivatives, as are our suppliers.

Parfum – Do your products contain synthetic perfumes or fragrance?

No, Living Nature uses only natural plant derived essential oils to create our unique fragrance, which has been specifically blended for Living Nature, by a French perfumer. ‘Parfum’ is the standard terminology required by INCI labelling regulations, to include all fragrance components of a product.

Parfum – Your fragrances are derived from essential oils – aren’t lots of people allergic to essential oils?

All of our products and formulations have been assessed by an independent quality safety assurance company to ensure that the formulations and ingredients have passed international Safety Assessment standards.

We have listed known allergens on packaging as per labelling regulations and we always recommend patch test before use, especially for people with sensitive skin. Every skincare range in the market has a percentage of the population that will react to the products (75% of people are allergic to something!). Living Nature has a lower than standard reaction rate, therefore the likihood is fairly low, however, inevitably there may be some consumers with sensitivities to our products.

pH balanced – Are your products pH balanced and what does this mean?

All Living Nature Toning Gels, Serums, Eye Creams, Moisturisers and Masks are pH balanced to ensure optimum skin protection and health.

Sebum (oil) and sweat combine naturally on the surface of the skin to form a protection called our Acid Mantle. The combination of oil and sweat results in a perfect pH (acid / alkaline balance) of 5,5, keeping the skin healthy and free of harmful bacteria. (Lemons have an acidic pH of 1 and Caustic Soda has a alkaline pH of 14, blood has a neutral pH of 7). Washing the skin with soap or general cleansing will result in an imbalance of this pH, and is therefore important that the products applied to the skin after cleansing bring the pH back to 5,5 immediately.

Pregnancy - Are there any restrictions for using Living Nature products when pregnant or on medication?

Most of Living Nature's products are safe for use during pregnancy with the exception of our Vitality Body Oil. Our other body oil, Tranquility Body Oil, is suitable and safe for the face and body during pregnancy. We do recommend you should always consult your doctor before use if you have a specific medical condition or concerns regarding product use during pregnancy. If you have a known allergy to certain ingredients, we would always advise you to carry out patch testing prior to use of any new products.

Product efficacy - How can I be sure that Living Nature products do what you claim?

There are many different ways to test products at various levels, and within the skincare and cosmetic industry many corporations use different research to promote and sell their products. Customer testimonials (anecdotal research), monitored customer trials and case studies, laboratory testing of raw materials, and laboratory testing of finished products are the most common. Our ingredients are the essence of over 80 unique medicinal plants, carefully extracted to maintain their strength and integrity. Extensive research is carried out on all our ingredients and final formulations to ensure maximum skin efficacy and safety. Our products are manufactured to the BDIH compliance standard, which is a Germany certification body of natural skin care companies http://www.kontrollierte-naturkosmetick.de/.

Radiance Night Oil - Can I use this product on my skin during the day time?

Day time use is not recommended for the Radiance Night Oil as the oils degenerate more in the light and may be inclined to create additional photo-sensitivity. This is the reason why we recommend the Radiance Night Oil be used as an evening treatment for the skin or only applied as a leave on product as the final step in a facial if it is later in the day or evening.

Shampoo - Why does your shampoo not foam as much as synthetic shampoo?

Living Nature products do not contain synthetic or chemical foaming agents such as sodium lauryl sulphate, as these are shown to be irritants and potentially harmful.

Lots of foam is not required to properly clean your hair. We use plant-derived saponifiers such as Kumerahou, which offers a gentle foaming action to effectively clean without stripping or drying the hair.

Sizes – Why are you changing the day creams from 100ml to 50ml sizes?

This change reflects the global trend for smaller sizes and will assist with your stock turn. Please refer to the latest price list for new codes etc.

Smoulder Eye Pencil – Why have you deleted this eye pencil colour?

Living Nature is committed to the highest standards of safety throughout of product range and where there is any doubt about the safety of product or ingredient we remove it from our range. Smoulder contained gold mica flecks which potentially can cause eye irritation. Although the risk was small, we consequently decided to delete this product from our range.

Talc - I have read articles that there is evidence linking talc to cancer. Can you advise why you use talc in some of your make-up products such your powders, eyeshadows and lip/eye liners?

Talc is naturally occurring magnesium silicate. Living Nature uses the purest and certified asbestos free. Further to this we sterilize it to ensure a high level of hygiene and that there are no pathogens. Talc, as with all powders (rice and corn included) creates a problem only if inhaled into the lungs in their dry form. Once a powder is ‘bound’ with oils, this is no longer an issue. Living Nature powders do contain oils and emulsifiers that provide this binding.

Mineral make-up and mineral powders, contain large molecules that do not penetrate into the deeper layers of the skin, but sit on-top of the skin, creating a barrier, offering colour, camouflage and protection to the skin, until it is removed at the end of the day. Talc also offers the best application, colour and product stability.

Vegan – Are your products suitable for Vegans?

Living Nature’s skincare products contain milk enzyme ingredients. While these no longer resemble milk, that is their original source. Similar to the honey and bees wax, also found in many of our products, this is an animal by-product, and therefore is not vegan friendly. Carmine is used to offer colour to a select few lip colours.

Here's a list of products that are suitable for vegans. Remember that manuka essential oil is NOT manuka honey. The essential oil is from the leaves and petals of the manuka shrub – this is a common misunderstanding.

Skin, Hair & Body Products

Cosmetics

Radiance Night Oil

Body Oils (all)

Luminous Pressed Powder

Summer Bronze Pressed Powder

Blush

Eyeshadows

Eye Pencils

Lip Pencils